Returns and Refunds Policy

We, Newfocus Technology, strive to provide you with a satisfying shopping experience. However, if you are not satisfied with your purchase, we offer a returns and refunds policy to ensure your satisfaction.

Eligibility for Returns

You may return an item purchased from our shopping website if it meets the following criteria:

The item is in its original condition, unused, and undamaged.
The item is returned within the specified return period, which is generally 7 days from the date of package receipt.
The item is accompanied by the original packaging and all accessories.
Please note that certain items may be excluded from returns, such as personal care products, customized items, or items that are not in their original condition.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team through service@newfocuscn.com to obtain a return authorization number.
Package the item securely in its original packaging, including all accessories.
Clearly label the package with your return authorization number and ship it to the address provided by our customer service team.
Please note that you are responsible for the shipping costs associated with returning the item. We recommend using a traceable shipping method and keeping the shipping receipt for your records.

Refunds

Once we receive and inspect your returned item, we will process your refund as follows:

If the item is eligible for a refund, we will issue a refund to the original payment method used for the purchase.
The refund amount will include the cost of the item only. Shipping costs are non-refundable.
Please allow a reasonable amount of time for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your bank or payment processor.

Exceptions and Limitations

Certain items may be subject to exceptions and limitations in our returns and refunds policy. These may include, but are not limited to, items that are sold as final sale, items that have been damaged due to misuse or improper care, or items that have exceeded the specified return period.

Contact Information

If you have any questions or concerns regarding our returns and refunds policy, please feel free to contact our customer service team at service@newfocuscn.com. We will do our best to assist you and ensure a smooth returns process.

By using our shopping website, you agree to abide by our returns and refunds policy. We value your satisfaction and strive to provide a seamless returns experience. Thank you for shopping with us!